Privacy and cookies
- We collect what we need to give you access: your email, your name, and what you buy and complete.
- Card details go to Stripe, not to us.
- What you type into the tools stays in your browser on your device. We do not see it.
- We use a random device code to apply the 2-device limit on paid tools.
- We only send you news if you tick the box, and you can stop at any time.
- We do not sell your data. We do not use advertising or tracking cookies.
- Who we are
- What we collect
- Why we use it, and our legal basis
- Who we share it with
- Transfers outside the UK
- How long we keep it
- Information on your device
- Cookies and similar technology
- Your rights
- Security
- Children
- Changes and contact
1. Who we are
SynaptiQ Digital Academy is run by PIKN.ID CONSULTING LTD, a company registered in England and Wales (company number 12318778), registered office 2 Bluebells Way, Moulton, Northampton NN3 7TE, United Kingdom. In these pages, "we", "us" and "our" mean that company. You can contact us at ajayitolu677@gmail.com.
We are the controller of the personal information described here.
2. What we collect
| Information | When |
|---|---|
| Email address, name, and optionally your role and organisation | When you sign in or create an account |
| Whether you want news emails | When you tick or untick the box |
| Sign-in records, such as when you signed in | Each time you sign in |
| Course progress, exam answers and results, and certificates (including the name printed on them) | When you take a paid course |
| Purchases: what you bought, the amount, the date, and the payment reference from Stripe | When you pay |
| Licences: the tools you hold, team members' email addresses added by a team lead | When you buy or are added to a team |
| Devices used with paid tools: a random device code, a description such as "Windows, Chrome", when it was last used, the days on which the full version was opened, and attempts to use more devices than allowed | When you open the full version of a paid tool |
| Messages and requests you send us, and requests to be told when payments open | When you contact us or join a waiting list |
| Technical information such as your IP address and browser, held in server logs by our hosting providers | When you visit the site |
We do not collect card numbers. We do not knowingly collect special category information, such as health information. Please do not enter personal information about real research participants or patients into course exercises.
3. Why we use it, and our legal basis
| Purpose | Legal basis under UK GDPR |
|---|---|
| Giving you access, running courses and exams, issuing and verifying certificates, applying licences | Contract: we need it to provide what you asked for |
| Taking payments, refunds and keeping accounting records | Contract, and legal obligation (tax and accounting law) |
| Applying the device limit, detecting shared logins, checking refund requests against the refund policy, and keeping accounts secure | Legitimate interests: protecting our content and your account |
| Replying to your messages and telling you when payments open, if you asked | Legitimate interests, or contract where it relates to a purchase |
| Sending news about new resources, courses and cohort dates | Consent, which you can withdraw at any time |
| Improving the Academy using overall, non-identifying patterns | Legitimate interests |
4. Who we share it with
We use trusted providers to run the Academy. They act on our instructions and must keep your information safe.
- Supabase: our database and sign-in service.
- Cloudflare: hosts the website and protects it from attacks.
- Stripe: processes card payments. Stripe is also a controller for some payment information, under its own privacy policy.
- Resend: sends sign-in and service emails.
- Google Fonts: provides the fonts on some pages, which means your browser connects to Google and shares your IP address.
If you are on a team licence, your team lead can see your email address and that you are a member. If you join a Careers Accelerator run, we share your name and email with the product owner so they can give you access. Anyone with your certificate number can see the details shown on the verification page. We may share information if the law requires it, or with professional advisers. If our business is ever sold, your information may pass to the new owner under the same protections. We never sell your information.
5. Transfers outside the UK
Some of our providers store or process information outside the UK, including in the European Economic Area and the United States. Where they do, we rely on UK adequacy regulations or on contracts approved by the UK Information Commissioner, such as the International Data Transfer Addendum, to protect your information.
6. How long we keep it
- Account information: while your account is active, and for up to 2 years after you last sign in, unless you ask us to delete it sooner.
- Certificates: for as long as the certificate can be verified, so that employers can check it. If you ask us to delete your account, we can withdraw the verification record too.
- Purchase and payment records: 6 years after the end of the financial year they relate to, as required by tax law.
- Device records: while your licence is active. Records of the days a paid tool was opened, and of attempts to use extra devices: 12 months.
- News email preferences: until you unsubscribe, after which we keep only a note not to email you.
7. Information on your device
Most tools save what you type, such as projects, notes and survey data, only in your browser's storage on your own device. It is not sent to us and we cannot see or recover it. Clearing your browser data deletes it, so use each tool's backup option.
The site also stores a few items in your browser so it works properly: your sign-in session, whether you have joined, a random device code for paid tools, and a copy of the paid tool content for offline use, which is checked at least every 14 days.
8. Cookies and similar technology
We do not use advertising or tracking cookies, and we do not use analytics that follow you across sites. The browser storage described above is strictly necessary to provide the service you asked for, so it does not need your consent. Cloudflare may set a strictly necessary security cookie to protect the site from attacks. Stripe sets its own cookies on its payment pages to prevent fraud.
9. Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. You can withdraw consent for news emails at any time using the link in any email or by contacting us. To use your rights, email ajayitolu677@gmail.com. We will reply within one month.
If you are unhappy with how we handle your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
10. Security
Information is encrypted in transit, access to our database is restricted, and sign-in requires you to confirm your email address. No system is perfectly secure, so please keep access to your email account safe and tell us if you notice anything unusual.
11. Children
The Academy is for adults and students aged 16 and over. Paid courses and licences are for people aged 18 and over. We do not knowingly collect information from children under 16.
12. Changes and contact
If we change this policy, we will update the date at the top, and tell you by email if the change is significant. Questions about privacy go to ajayitolu677@gmail.com.