Terms and conditions

Last updated 2 November 2026

1. Who we are
2. Using these terms
3. Your account
4. Free resources
5. Paid courses
6. Exams and certificates
7. Careers Accelerator
8. Paid tools and licences
9. Prices and payment
10. Cancelling and refunds
11. Acceptable use
12. Our content
13. Not professional advice
14. Availability and changes
15. Our responsibility to you
16. Ending your access
17. Law and complaints

1. Who we are

SynaptiQ Digital Academy is run by PIKN.ID CONSULTING LTD, a company registered in England and Wales (company number 12318778), registered office 2 Bluebells Way, Moulton, Northampton NN3 7TE, United Kingdom. In these pages, "we", "us" and "our" mean that company. You can contact us at ajayitolu677@gmail.com.

2. Using these terms

These terms apply when you use the SynaptiQ Digital Academy website, its free resources, its paid courses and its paid tools (together, "the Academy"). By creating an account or buying anything, you agree to them. Please also read our privacy policy and refund policy, which form part of these terms.

If you buy as a consumer, you keep all your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these terms reduces those rights. If you buy for an organisation, for example a team licence paid by your employer, you confirm you are allowed to accept these terms for that organisation.

You must be 18 or over to buy a course or licence. Free resources may be used from age 16.

3. Your account

• You sign in with your own email address, which you confirm through a link or code we email to you. Please use an address only you can access.
• Your account is personal to you. Do not let anyone else use it, and keep access to your email secure.
• Tell us straight away at ajayitolu677@gmail.com if you think someone else has used your account.
• Some courses use a separate course account with a password. The same rules apply.

4. Free resources

Free courses, guides, case studies, templates, prompt libraries and the free parts of our tools are provided free of charge after you sign in. You may use them for your own learning and in your own work, including with your employer and clients. You may not sell them, republish them as your own, put them behind a paywall, or copy substantial parts of them into another product or training course without our written permission.

Several tools store what you type only in your own browser on your own device. We cannot see or recover that information. Use the backup and export options in each tool to keep a copy.

5. Paid courses

• The AI Evaluation programmes (for lawyers, for doctors and for UX and design professionals) are paid courses. The course page shows what is included, the price and how long you have access.
• Your place is for you alone. You may not share course materials, exam questions or answers with anyone else.
• Where a course includes live sessions or a cohort, we will tell you the dates in advance. If we have to move a date, we will offer you another date or a refund for the part you cannot attend.

6. Exams and certificates

• Courses that include an exam award a certificate when you reach the pass mark shown on the course page. Everyone who completes an AI Evaluation course receives a completion certificate.
• Certificates carry a unique number that employers can check on our verification page. The page shows the name on the certificate, the course, the result and the date.
• You must complete exams yourself, without help from another person and without using AI tools unless the exam allows it. We may withdraw a certificate, and refuse a refund for the exam part of a course, if we find that it was gained dishonestly.
• A certificate shows that you completed our course. It is not a professional qualification, a licence to practise, or an accreditation by any regulator or employer.

7. Careers Accelerator

If you choose a Careers Accelerator or cohort option, you can join a three-month Artificial Intelligence evaluation run, evaluating the outputs of a real product in beta testing, alongside other learners. This gives you practical experience that you can describe on your CV.

• The run is a learning placement. It is not employment, and you will not be paid for the work unless we tell you otherwise in writing.
• The product owner may ask you to sign a confidentiality agreement. You must keep their product, data and outputs confidential and use them only for the run.
• We will confirm your participation and the work you did, so you can reference it. We cannot promise that any particular product will be available, or that taking part will lead to a job.
• To keep your place you need to take part in the agreed activities. We may end your place if you break the confidentiality agreement or these terms.

8. Paid tools and licences

The UCD Readiness Tracker and the UXR Methods Toolkit each have free parts and a full version. Buying a licence unlocks the full version.

Who a licence covers

• A single licence covers one named person. A team licence covers up to 7 or up to 12 named people, as shown when you buy.
• Each person signs in with their own email address. For a team licence, the person who buys it (the team lead) adds and removes members on the My licences and team page.
• The team lead can remove up to 3 people in any 30 days, and cannot remove themselves. A place freed by removing someone can be given to someone else.

Devices

• Each person can use the full version on up to 2 devices, such as a work laptop and a home computer. A device can be swapped for a new one once every 30 days.
• The full version checks your licence online at least every 14 days. If it cannot check, the paid parts pause until you are back online. The free parts keep working offline.

What you must not do

• Do not share your sign-in, or let more people use a licence than it covers.
• Do not copy, extract, republish or resell the paid content, or try to get around the licence checks.
• Printed reports and exports show the name of the person the tool is licensed to.

A licence lasts for as long as we run the tool. If we ever stop offering a tool, we will give at least 90 days' notice and a way to export your own data, and we will offer a partial refund to anyone who bought a licence in the 12 months before the notice.

9. Prices and payment

• Prices are shown in pounds sterling on the course page or when you choose a licence. Any VAT that applies is included in the price shown.
• Card payments are handled securely by Stripe. We never see or store your full card details.
• Promotion codes can be entered at checkout. Each code has its own conditions.
• Your purchase is confirmed when payment succeeds, and you will receive a receipt by email.
• If we make an obvious pricing mistake, we will contact you before giving access and you can choose to pay the correct price or cancel.

10. Cancelling and refunds

How to cancel, when you can get a refund, and how your consumer rights apply to digital content are explained in our refund and cancellation policy.

11. Acceptable use

Please do not use the Academy to break the law, harass anyone, upload harmful code, try to get into accounts or systems that are not yours, overload the site, or collect other people's information. Do not put personal information about real research participants into shared or public areas.

12. Our content

We, or the people who license material to us, own the content of the Academy, including text, videos, tools, templates, questions and designs. Apart from the uses allowed in these terms, you may not copy or reuse it without our written permission. Product names mentioned on the site, such as Microsoft 365 Copilot, belong to their owners. The Academy is independent and is not endorsed by them.

13. Not professional advice

Our courses teach you how to evaluate Artificial Intelligence systems. They are not legal, medical, financial or career advice, and you should not rely on any example in them as advice about a real case or patient. Information about job platforms, roles and pay rates is a snapshot from public sources at the time of writing and may have changed. We do not guarantee any job, income or result.

The UCD Readiness Tracker is a practical interpretation of the Service Standard to help teams prepare. It is not an official assessment and does not replace guidance from your assessment team.

14. Availability and changes

We work to keep the Academy available and accurate, but it may sometimes be unavailable for maintenance or for reasons outside our control. We may update content to keep it current. If we change these terms, we will update the date at the top. If a change affects something you have already paid for in a significant way, we will tell you by email, and if you do not accept it you can cancel and receive a refund for any part you have not yet used.

15. Our responsibility to you

• We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
• We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude.
• If digital content we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you compensation.
• For business customers: we are not responsible for loss of profit, business, revenue or data, and our total responsibility for any claim is limited to the amount you paid us in the 12 months before the claim.
• You are responsible for keeping your own copies of anything you enter into the tools, using their backup and export options.

16. Ending your access

You can stop using the Academy and ask us to delete your account at any time by emailing ajayitolu677@gmail.com. We may suspend or end your access if you seriously or repeatedly break these terms, for example by sharing a licence or an exam. Where we do this, we will tell you why. If we end your access without a good reason, we will refund you for any paid access you have not used.

17. Law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you have a complaint, please email ajayitolu677@gmail.com and we will reply within 14 days. If we cannot resolve it, you can use the courts or an alternative dispute resolution service.