Refunds and cancellations
- Tool licences: full refund if you ask within 14 days of buying and the full version has been opened on no more than 2 days. Your licence then ends.
- Self-paced courses: full refund within 14 days, as long as you have not sat the certification exam or received a certificate.
- Cohort and Careers Accelerator places: full refund up to 14 days before the start date. After that, you can move to a later cohort once.
- If something we supply is faulty, you always have your legal rights to a repair, replacement or refund.
- Email ajayitolu677@gmail.com with your email address and what you bought.
1. Your right to cancel digital content
Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel an online purchase. For digital content, such as an online course or a tool licence, that right ends once access starts, if you asked for immediate access and agreed that you would lose the right to cancel. We ask you to confirm this before you pay.
We think that is too strict, so we offer the voluntary refunds below on top of your legal rights.
2. Paid tool licences
This covers the UCD Readiness Tracker and the UXR Methods Toolkit, for single and team licences.
- Ask within 14 days of your purchase and we will refund you in full, as long as the full version has been opened on no more than 2 separate days. This gives you time to try it without letting a whole project be completed and then refunded.
- For a team licence, we count every day on which anyone on the licence opened the full version, including people later removed.
- We check this using the licence records described in our privacy policy. The free parts of each tool are open to everyone, so you can see how a tool works before you buy.
- When we refund a licence, the full version locks again for everyone on that licence, including team members. Anything you typed into the tool stays on your device, and the free parts keep working.
- We may decline a repeat refund for the same tool for the same person or organisation.
- If the tool is faulty, your legal rights in section 5 apply whatever the usage.
3. Self-paced courses
This covers the self-paced and core options of the AI Evaluation programmes.
- Ask within 14 days of your purchase and we will refund you in full, as long as you have not sat the certification exam and have not been issued a certificate.
- After you sit the exam or receive a certificate, we do not offer a voluntary refund, but your legal rights below still apply.
4. Cohort and Careers Accelerator places
- Cancel up to 14 days before your cohort or evaluation run starts and we will refund you in full.
- Within 14 days of the start, or after it has started, we cannot refund you because we have reserved your place, but you can move to a later cohort once at no cost.
- If we cancel or move a cohort and the new date does not suit you, we will refund you in full.
- If you upgraded from a self-paced course, these rules apply to the upgrade payment. The self-paced part follows section 3.
5. If something is faulty
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair or replacement, and if we cannot fix it within a reasonable time, a refund of some or all of the price. This applies whatever the time limits above say.
6. How to ask for a refund
- Email ajayitolu677@gmail.com from the email address you used to buy, and tell us what you bought and when.
- We will reply within 3 working days.
- Approved refunds go back to the card you paid with. They usually appear within 5 to 10 working days, depending on your bank.
7. Business customers
Consumer cancellation rights do not apply to purchases made for a business or organisation, but we apply the same voluntary refund policy to them. For invoiced or bulk purchases, the terms in your quote or invoice apply where they differ.
8. Promotion codes and discounts
We refund the amount you actually paid. Promotion codes cannot be exchanged for cash.